The Mediating Role Of Organizational Commitment And The Moderating Role Of Spiritual Intelligence On The Effect Of Job Satisfaction On Organizational Citizenship Behavior
Keywords:
Organizational commitment, organizational citizenship behavior, job satisfaction, spiritual quotientAbstract
This study aims to analyze the mediating role of organizational commitment and the moderating role of spiritual intelligence in the effect of job satisfaction on organizational citizenship behavior. This study was conducted on employees of a medical device manufacturing company in Indonesia. In the study, information was collected from 254 employees out of a total of 302 employees using a questionnaire. The data collection method used a questionnaire. Respondents' answers were measured on a 5-point Likert scale. The type of research was explanatory. Validity and reliability tests were used in the research instrument test, PLS (Partial Least Square) statistical techniques and WarpPLS software were used in the data processing method. Inferential statistical analysis is used to test hypotheses and create workable models. Model estimation in PLS analysis is done in two (2) ways, namely with the measurement model (outer model) and structural model (Inner model). The results of this study indicate that the results of job satisfaction have a significant positive effect on organizational citizenship behavior and organizational commitment, and organizational commitment has a significant positive direct effect on organizational citizenship behavior. this study’s indirect effect test shows that organizational commitment mediates job satisfaction on organizational citizenship behavior, and spiritual quotient moderates by strengthening the effect of job satisfaction on organizational citizenship behavior. implications in this study is that the research framework model uses the spiritual quotient variable as a moderating variable, and the results show that spiritual quotient strengthens the relationship between job satisfaction variables and OCB This research was conducted in only one company, namely a medical device manufacturer in Indonesia.
Downloads
References
[1] B. Afsar and Y. F. Badir, “Person--organization fit, perceived organizational support, and organizational citizenship behavior: The role of job embeddedness,” J. Hum. Resour. Hosp. Tour., vol. 15, no. 3, pp. 252– 278, 2016.
[2] S. Nurjanah, V. Pebianti, and A. W. Handaru, “The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture,” Cogent Bus. Manag., vol. 7, no. 1, p. 1793521, 2020.
[3] D. W. Organ, P. M. Podsakoff, and S. B. MacKenzie, Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications, 2005.
[4] S. P. Robbins and T. A. Judge, “Organizational behavior, global edition.” Pearson Education Limited London, UK, 2017.
[5] F. Sepahvand, F. Mohammadipour, S. Parvizy, M. Zagheri Tafreshi, V. Skerrett, and F. Atashzadeh- Shoorideh, “Improving nurses’ organizational commitment by participating in their performance appraisal process,” J. Nurs. Manag., vol. 28, no. 3, pp. 595–605, 2020.
[6] I. Iskandar, D. J. Hutagalung, and R. Adawiyah, “The Effect of Job Satisfaction and Organizational Commitment Towards Organizational Citizenship Behavior (OCB): A Case Study on Employee of Local Water Company ‘Tirta Mahakam’ Kutai Kartanegara Indonesia,” J. Ekon. Bisnis Dan Kewirausahaan, vol. 8, no. 3, pp. 236–249, 2019.
[7] N. P. R. Sari, I. K. G. Bendesa, and M. Antara, “The influence of quality of work life on employees’ performance with job satisfaction and work motivation as intervening variables in star-rated hotels in Ubud tourism area of Bali,” J. Tour. Hosp. Manag., vol. 7, no. 1, pp. 74–83, 2019.
[8] B. Al-Jabari and I. Ghazzawi, “Organizational Commitment: A Review of the Conceptual and Empirical Literature and a Research Agenda.,” Int. Leadersh. J., vol. 11, no. 1, 2019.
[9] F. Luthans, “Organizational behavior an evidence-based approach twelfth edition.” McGraw-Hill Education, 2011.
[10] K. L. Clay, R. C. Murphy, and W. D. Watrins, “Experimental methanol toxicity in the primate: analysis of metabolic acidosis,” Toxicol. Appl. Pharmacol., vol. 34, no. 1, pp. 49–61, 1975.
[11] D. Zohar, “Spiritually intelligent leadership,” Lead. to Lead., vol. 2005, no. 38, pp. 45–51, 2005.
[12] M. A. Gani, “The Spirituality in Business: Pencerahan Hati Bagi Pelaku Usaha.” Cet, 2005.
[13] J. F. Hair Jr, M. Sarstedt, L. Hopkins, and V. G. Kuppelwieser, “Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research,” Eur. Bus. Rev., vol. 26, no. 2, pp. 106–121, 2014.
[14] S. Belwalkar, V. Vohra, and A. Pandey, “The relationship between workplace spirituality, job satisfaction and organizational citizenship behaviors--an empirical study,” Soc. Responsib. J., vol. 14, no. 2, pp. 410– 430, 2018.
[15] M. Soelton, N. A. Visano, N. Noermijati, Y. Ramli, T. Y. R. Syah, and Y. J. Sari, “The implication of job satisfaction that influence workers to practice organizational citizenship behavior (OCB) in the work place,” Arch. Bus. Rev., vol. 8, no. 5, pp. 33–48, 2020.
[16] I. A. Saifi and K. Shahzad, “The mediating role of job satisfaction in the relationship between organizational justice and organizational citizenship behavior,” Pakistan J. Commer. Soc. Sci., vol. 11, no. 1, pp. 126– 146, 2017.
[17] V. Choudhary, G. Saini, and others, “Effect of job satisfaction on moonlighting intentions: mediating effect of organizational commitment,” Eur. Res. Manag. Bus. Econ., vol. 27, no. 1, p. 100137, 2021.
[18] T. N. Huynh and N. T. A. Hua, “The relationship between task-oriented leadership style, psychological capital, job satisfaction and organizational commitment: evidence from Vietnamese small and medium- sized enterprises,” J. Adv. Manag. Res., vol. 17, no. 4, pp. 583–604, 2020.
[19] M. Olfat, G. A. Tabarsa, S. Ahmadi, and S. Shokouhyar, “Disclosing the bright side of SNs in the workplace: A comparison between ESNs and public SNs in benefiting the organizations,” J. Enterp. Inf. Manag., vol. 32, no. 3, pp. 390–412, 2019.
[20] M. Al-Sada, B. Al-Esmael, and M. N. Faisal, “Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar,” EuroMed J. Bus., vol. 12, no. 2, pp. 163–188, 2017.
[21] N. J. Allen and D. B. Grisaffe, “Employee commitment to the organization and customer reactions: Mapping the linkages,” Hum. Resour. Manag. Rev., vol. 11, no. 3, pp. 209–236, 2001.
[22] J. P. Meyer, D. J. Stanley, L. Herscovitch, and L. Topolnytsky, “Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences,” J. Vocat. Behav., vol. 61, no. 1, pp. 20–52, 2002.
[23] Y. Cohen-Charash and P. E. Spector, “The role of justice in organizations: A meta-analysis,” Organ. Behav. Hum. Decis. Process., vol. 86, no. 2, pp. 278–321, 2001.
[24] J. A. Colquitt, D. E. Conlon, M. J. Wesson, C. O. L. H. Porter, and K. Y. Ng, “Justice at the millennium: a meta-analytic review of 25 years of organizational justice research.,” J. Appl. Psychol., vol. 86, no. 3, p. 425, 2001.
[25] I. Ahmed, M. Ramzan, S. K. Mohammad, and T. Islam, “Relationship between perceived fairness in performance appraisal and OCB: Mediating role of organizational commitment,” Int. J. Acad. Res., vol. 3, no. 5, pp. 15–20, 2011.
[26] A. G. Agustian, “Rahasia Sukses Membangkitkan ESQ Power, Cetakan Keenam,” ARGA, Jakarta, 2004.
Downloads
Published
Conference Proceedings Volume
Section
License
Copyright (c) 2024 Noermijati, Ema Zahra Firdaus, M Abdi Dzil Ikhram, Sulastri, Daniyatul Farhiya (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
